RETURNS AND EXCHANGES
If you wish to return or exchange an item purchased through Akeewakee.com, please follow the steps below.
- Please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records.
- If you are making an exchange and the total cost is more than the amount of your return, please include your payment information.
- If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.
- Affix the return label provided on the invoice to the outside of the return package. If the label is not available, all returns should be addressed to:
Akeewakee LLC
Returns Department
2300 7th Street
Mandeville, LA 70471
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- For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday through Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
Please note: Only products purchased at Akeewakee.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact Akeewakee Customer Service by clicking here, or call 985-231-0227.